RETURN POLICY

Last updated April 15, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may return it to us for a full refund. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the address we provide to you in our response email.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned/refunded:

     ●     Subscriptions

     ●     Software Licensing Keys

     ●     Software Downloads

     ●     Consumables

 ●     Service Labour

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

     ●     We do not return, refund, or exchange products for Change of Mind

     ●     We reserve the right to decline any return, refund or exchange request at our discretion in accordance with Australian Consumer Laws

    ●     Product Fault Returns are in accordance with any warranty supplied with the product either by the manufacturer or by us at the point of sale as an extended warranty

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

[email protected]